Terms of service

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Terms of service

  1. Digital Courier and Cargo is a company incorporated under the provisions of the Companies Act, 1956, having its registered Ground Floor, KH No-819 K2 Block, Mahipalpur Extension New Delhi Pin-110037. Digital Courier and Cargo is engaged in the business of e-commerce logistics and provides delivery, reverse pickup, and other services.
  2. The seller is using Services of Digital Courier and Cargo for delivery and reverse pickup of his packages across various locations in India.
  3. The Seller acknowledges that he is making online payments through Digital Courier and Cargo website.
  4. The Seller shall add his/her Digital Courier and Cargo Miles Account and enter his username and password . The Seller shall have the sole liability to keep his Log in Credentials secure and Digital Courier and Cargo shall not be liable to the Seller for any misuse of his/her password or username.
  5. The currency of transaction in the Digital Courier and Cargo Miles Account would be Digital Courier and Cargo Miles which can be redeemed for using Digital Courier and Cargo service only.
  6. Digital Courier and Cargo Reserves the right to issue Promotional Credits to the seller for any reason it may deem fit This would fall under the header of Promotional credit in the Seller’s Miles Account.
  7. The Seller can add cash to the Digital Courier and Cargo Miles Account by using his Debit Card/ Credit Card/ Online Bank Transfer using the PG provided. The seller can Also manually hand over a cheque/ draft and the miles will be credited within 3 working days. of realization of the cheque/ draft. In case of a cheque/ draft deposit, the credit would fall under the header of Manual Recharge Credit in the Seller’s Miles Account.
  8. The Seller shall on the Seller panel upload complete information, including but not limited to the weight of the package, address of pick-up/ delivery, nature of the content, of the package to be delivered. Once the complete information is entered by the Seller, Digital Courier and Cargo software shall determine the delivery charges applicable. The Delivery Charges shall be temporarily calculated on a default value of 1 Kg and money shall be refunded/ deducted from the Seller’s Miles Account depending on the actual weight of the package.
  9. Once the Seller uploads the complete information of the package and the Seller has Minimum Balance in his/her Miles account, the Digital Courier and Cargo software will accept the package for Delivery and Delivery Charges shall be deducted. In case the package is Cash on Delivery (“COD”) package, then additional COD charges shall be deducted from the Seller’s Miles account.
  10. In case of non-delivery of the package, the RTO charges shall be deducted from the Seller’s Miles account as soon as the package is sent from the dispatch center for return. Digital Courier and Cargo shall undertake the RTO only when the Seller has Minimum Balance in his/her Wallet.
  11. In case of return of the package from the customer, the RTO charges shall be deducted from the Seller’s Miles Account as soon as the customer marks return. Digital Courier and Cargo shall undertake the RTO only when the Seller has Minimum Balance in his/her Wallet.
  12. In case of Delivery, Digital Courier and Cargo shall upload the correct weight of the package within 72 hours from the time of upload of the package by the Seller on the Seller panel. After reconciliation of the weight uploaded by the Seller with the weight of the package uploaded by Digital Courier and Cargo, further refund or deduction shall be made from the Wallet. In case the weight of the package is less than 1kg, then proportional amount money shall be credited to the Seller’s Miles Account and in case the weight of the package exceeds 1 kg, then proportional amount of money shall be deducted from the Seller’s Miles Account.
  13. Digital Courier and Cargo shall perform Delivery/ RTO solely on the basis of the information provided by the Seller. In no circumstance Digital Courier and Cargo shall be held responsible for Delivery to the wrong address or non-delivery of the package. In this circumstance, the Seller’s Miles Account shall be debited with the Delivery/ Return Charges and Seller shall not be liable for any refund.
  14. The total Amount deducted shall include the Delivery/ Return Charges, COD Charges (if applicable), Service Tax and Fuel Surcharge. Notwithstanding anything contained herein above, Entry Tax and OCTROI shall be generated separately and deducted manually from the Seller’s Miles Account.
  15. The final invoice shall be generated by Digital Courier and Cargo at the end of each month. All reconciliations and refunds shall be done solely on the Final Invoice.
  16. Any disputes arising herein shall be referred to arbitration before a sole arbitrator to be appointed by Digital Courier and Cargo and in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The place of Arbitration shall be Gurgaon.