Lost Shipment Claim:
Claim will be processed only if an invoice with valid insurance is provided at the time of booking.
No Claim on Household Items:
No claim will be entertained for any household materials under any circumstances.
No Refund Policy:
No refund will be provided for Delivery or RTO (Return to Origin) charges, irrespective of the reason.
Double Charge on RTO:
In case of RTO, delivery charges will apply for both forward and return shipments.
No Delivery Date Commitment: Digital Courier and Cargo does not guarantee any specific delivery date; all delivery timelines are estimated only.
Payment Delay Penalty:
If payment is not received on time, the shipment will be held, and a penalty will be charged at ₹1 per kg per day, with a minimum penalty of ₹100.
Service Termination:
In case of service termination, no refund or reversal of the remaining balance/miles will be provided.
Prepaid Booking Conditions:
Once a booking is marked as prepaid, it cannot be changed to COD (Cash on Delivery).
COD Change Penalty:
If COD terms are wrongly altered after booking, an additional charge of ₹500 or more will be applied.
Address for Claim Settlement:
Any approved claim amount will be sent via Cheque/Demand Draft to the registered company address or as specified during account closure.
